Running with the highest performace
21RUN is a leading European retailer specialized in sneakers and sportswear, offering an extensive range of over 250,000 items. The company operates both in Germany and across the European Union, catering to a robust market with a daily order volume that peaks three times its daily average during high-demand periods.
Project Overview
21RUN embarked on a strategic initiative to enhance their operational efficiency, boost overall performance, and improve customer experience on their e-commerce platform. Catomize would optimize their online retail operations and ensure a seamless shopping experience for customers across Europe. This collaboration was designed to address critical performance bottlenecks and streamline processes to support their growth and customer satisfaction goals.
Challenges
21RUN was experiencing substantial challenges that hindered their operational efficiency and customer satisfaction:
High server load leading to slow response times on product pages.
Outdated cache systems causing delayed updates in product pricing and availability.
A noticeable delay in the synchronization between actual stock levels and the information displayed on the platform, leading to discrepancies that frustrated customers and impacted sales.
Solution Implemented
We successfully implemented Catomize for 21RUN, which led to significant enhancements across their e-commerce platform. The improvements achieved included:
Real-time inventory update
Immediate refresh of product information, keeping pricing and availability consistently up-to-date.
Optimized server load management
Reduced server resource demands, which lowered operational costs and improved website speed and reliability.
Enhanced product displays
Implementation of Catomize resulted in smoother and more responsive customer interactions.
Seamless integration
Customized to fit into their existing Magento infrastructure, enhancing overall functionality and user experience.
Page speed load optimization
Significantly decrease your bounce rate and increase your customer satisfaction.
This strategic implementation not only addressed their immediate needs but also positioned 21RUN for sustained operational excellence and customer satisfaction.
Project Outcomes
The implementation of Catomize delivered impressive results for 21RUN:
Conversion rate, %
Two Times Increase in Conversion Rate
By improving the overall site performance and user experience, 21RUN saw their conversion rate double.
Product listing page response time, seconds
Enhanced Customer Satisfaction
The faster and more reliable site performance led to increased customer retention rates.
These achievements have effectively resolved the client’s operational challenges and set 21RUN on a path toward sustained growth and profitability in the highly competitive e-commerce market.
Take your business to the next level with Catomize
Email us at:
hi@hiddenhint.ch